AI 101 for Human Services Leaders

Human services leaders are being asked to make decisions about AI, often without clear, shared definitions of what these systems are, how they work, or where they are already shaping service delivery. This session provides a practical, plain-language introduction to AI in human services, grounded in real operational contexts rather than hype.
Participants will explore how AI is currently used in areas such as eligibility determination, case management, fraud detection, and client communications. The session focuses on building informed leadership judgment: understanding what AI can and cannot do, where risks tend to emerge, and how leaders can ask better questions when evaluating tools, proposals, or pilots.
This workshop is designed for human services executives, program leaders, and managers who need a clear foundation to engage responsibly with AI initiatives.