Artificial Intelligence

Simpler Services, Stronger Access: Designing Better Systems with AI

Led by: Nikhil Deshpande

Complex forms, fragmented processes, and language barriers remain some of the biggest obstacles to accessing human services. This session explores how AI, when paired with strong design and behavioral insights, can help agencies simplify services rather than digitize complexity. Participants will examine how AI can support plain-language communication, reduce administrative burden, and improve access for multilingual and limited-literacy populations. The session emphasizes inclusive design choices, safeguards, and testing approaches that ensure AI supports equity rather than introducing new barriers.
This workshop is designed for program designers, service delivery teams, digital service staff, and anyone involved in improving client experience

By the end of this workshop, participants will be able to:

Identify opportunities to reduce administrative burden before applying AI or automation
Apply inclusive design principles to AI-supported forms, workflows, and communications
Understand risks associated with AI translation and accessibility tools—and how to mitigate them
Assess whether AI-enabled service changes genuinely improve access for underserved populations

This workshop is part of an InnovateUS Series called Human Services

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Nikhil Deshpande

Chief Digital and AI Officer, Georgia Technology Authority

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Moderated By

Rob Asaro Angelo

Former Commissioner of Labor, State of New Jersey

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Format: online

Date & Time: April 27, 2026, 2:00 PM ET

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