Simpler Services, Stronger Access: Designing Better Systems with AI

Complex forms, fragmented processes, and language barriers remain some of the biggest obstacles to accessing human services. This session explores how AI, when paired with strong design and behavioral insights, can help agencies simplify services rather than digitize complexity. Participants will examine how AI can support plain-language communication, reduce administrative burden, and improve access for multilingual and limited-literacy populations. The session emphasizes inclusive design choices, safeguards, and testing approaches that ensure AI supports equity rather than introducing new barriers.
This workshop is designed for program designers, service delivery teams, digital service staff, and anyone involved in improving client experience